Refund and Returns Policy

Effective Date: November 8, 2024

Welcome to Beautyopis! Our mission is to provide you with the highest quality motor oil and automotive products. Your satisfaction is essential to us, and we have designed our Refund and Returns Policy to ensure that any issues or concerns regarding your purchases are handled promptly and professionally. Please read this policy carefully, as it outlines our procedures, requirements, and guidelines for returns, refunds, and exchanges.

Contact Information

1. Eligibility for Returns

  • Unused Products: To be eligible for a return, products must be unused, unopened, and in their original packaging. Returns are not accepted for any product that has been used, opened, or tampered with.
  • Condition of Packaging: The product’s packaging should remain in pristine condition, without any visible damage or alteration, ensuring it can be resold.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt, or invoice) must accompany the return request.
  • Return Window: All return requests must be initiated within 30 days from the date of delivery.

2. Return Process

  • Step 1: Contact our Customer Service team via email at info@beautyopis.com or phone at (225) 570-2411 to begin your return process.
  • Step 2: Provide your order details, proof of purchase, and the reason for your return.
  • Step 3: After approval, a return shipping label will be sent to you (when applicable). Please carefully package the product(s) to avoid any damage in transit.
  • Step 4: Ship the product(s) to our return address, provided in the confirmation email.

3. Non-Refundable and Non-Returnable Items

  • Gift Cards and Vouchers: Any purchases made using gift cards or vouchers are non-refundable.
  • Final Sale Items: Certain promotional or clearance items are marked as “Final Sale” and cannot be returned or refunded.
  • Customized Orders: Products customized to customer specifications are non-refundable unless defective.

4. Refund Process

  • Refund Approval: Once your returned item has been received and inspected, you will receive an email notification regarding the status of your refund.
  • Refund Method: Refunds will be issued back to the original payment method used during the purchase. Processing times may vary depending on your bank or payment provider.
  • Processing Time: Refunds may take up to 10 business days to process from the date we receive your return.

5. Exchanges

  • Product Exchange: If you wish to exchange an item for a different one, please initiate the return process and place a new order. This ensures the quickest delivery of your desired product.
  • Exchange Window: Exchanges must be initiated within 30 days of receiving your original order.

6. Damaged or Defective Products

  • Reporting Timeframe: Damaged or defective products must be reported within 7 days of delivery.
  • Documentation: Please provide photographic evidence of the damage or defect, as well as a brief description.
  • Resolution Options: Depending on the situation, we may offer a full refund, partial refund, or replacement for defective products.

7. Return Shipping Costs

  • Customer Responsibility: Unless the product is defective or incorrect, customers are responsible for covering the cost of return shipping.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where Beautyopis has sent an incorrect or defective product.

8. International Returns

  • Return Process: For international orders, the same return process applies, but the customer is responsible for all shipping fees, including customs or import taxes.
  • Customs and Duties: Beautyopis does not cover any additional charges incurred during the return process, such as customs duties or taxes.

9. Late or Missing Refunds

  • Check with Your Bank: If you have not received a refund after the processing period, please check with your bank or payment provider.
  • Contact Us: If you have followed up with your bank and still have not received your refund, please contact our customer service team for assistance.

10. Policy Changes

  • Beautyopis reserves the right to modify, update, or change this Refund and Returns Policy at any time.